Table of Contents
MEMBER & FAMILY ASSISTANCE PROGRAM
COUNSELLING SERVICES
The IBEW Welfare Plan supports you and your family’s mental health through access to a comprehensive Member and Family Assistance Program. Services are provided by Homewood Health and include:
- Short-term counselling and Plan Smart Series counseling and consultations
- Counselling for:
- individual and personal problems
- family and marital issues
- stress and anxiety
- workplace issues
- counseling for other areas of concerns as identified by the client either in person, telephonic or through e-counselling.
Call any time 24/7 your MFAP services are completely confidential 1-800-663-1142 or www.homewoodhealth.com.
ADDITIONAL INFORMATION/MATERIALS
The following communication pieces provide additional information about this valuable benefit available to members and their families. Note that the Member Assistance Program is referred to as an “EFAP” or Employee Family Assistance Program within these materials.
- Members and Family Assistance Program Overview
- Provides a high level overview of the Program as well as how to log onto Homewood Health’s member website (Homeweb), for access to additional wellness resources
- Homeweb – Online Resources Fact Sheet
- Provides specific information about Homeweb, the Program’s member website
- EFAP Orientation Registration
- Provides information about how you or your eligible family members can register for an online orientation about the Program
- External Youtube Video Links About the Services Available:
- Counselling Video – Meet Asha
- Online Tools Video – Meet Liam
- Full About the Program video – Meet Michelle
- Homewood Health’s Youtube channel/library has additional selected videos on various life/mental health topics which may be of interest
- Life Lines Newsletter December 2021 LifeLines
If you or your covered family members require short term counselling, services through the MFAP could be accessed first. Counselling services are provided up to a maximum of 6 to 8 visits per issue under the MFAP. If additional counselling is needed following this, then you could access your Pacific Blue Cross benefits (provided you are covered under Plan A or C).
LIFESMART COACHING SERVICES
Some of the great features about the MFAP are the LifeSmart Coaching Services. These are a suite of telephonic services that offer assessments, coaching, and resources. They are designed to help you and your family members with managing everyday challenges.
How does it Work?
Contact our MFAP provider Homewood Health at 1-800-663-1142. A Life Smart intake counselor will contact you within 72 hours to offer you an appointment with an appropriate specialist.
You can read more about these services in the Members and Family Assistance Program Overview. Life Smart Coaching Services include three major components with service options for each area:
Caregiver Services
- New Parents
- Childcare and Parenting
- Elder and Family Care giving
Life Planning Services
- Financial Advisory Service
- Legal Advisory Service (Lawline)
- Career Counselling
- Pre-Retirement Planning
- Shift Worker Support
- E-courses
Health Management Services
- Smoking Cessation
- Nutritional counseling
- Health and Wellness Companion
Crisis Management Services
- Crisis Management Services